Jobs and Careers

• Provide compassionate, trauma‑informed first‑line support to students
• Assist with delivery of training, forums and resources on safety and wellbeing matters
• Full time, ongoing role based in Hobart

About the opportunity

The Intake Support Officer will provide key administrative and contact support to the Student Safety Wellbeing Team, particularly within the Clinical Intake Team who oversee all new referrals to the team. The role will provide guidance to staff and students, ensure compliance, and liaise with multiple stakeholders across the University to ensure our messaging of safety and wellbeing for all is disseminated clearly.

This role requires a confident and collaborative person who understands the importance of holistic care for those with mental health and complaint issues and will place individual and community safety and wellbeing at the forefront. They will have excellent administrative skills and be prepared to provide support to the whole Student Safety and Wellbeing Team, directed under the guidance of the Prevention Lead.

What you’ll do:

• Provide initial support and well-informed advice to University community members on a range of matters, including safety, wellbeing, behaviour and conduct, or general concerns and complaints.
• Guide and support staff on the University’s approach to responding to and resolving student safety and wellbeing matters.
• Provide administrative support for training and awareness sessions, promotional and educational resources and forums.
• Assist with the delivery of gender-based violence prevention activities in line with the Gender Based Violence Action Plan.

­What we’re looking for:

• Excellent communication skills used to build and manage relationships with a variety of stakeholders.
• A people centred mindset and the capability to be empathetic and resilient in challenging situations.
• Demonstrated experience in resolving disputes and conflicts and responding to complex matters.
• Ability to perform effectively in a demanding, dynamic environment with sound judgement in prioritisation, escalation, and risk-based decision making.
• A relevant Certificate IV qualification combined with extensive relevant work experience, or an equivalent combination of relevant experience and/or education.
• Current Working with Vulnerable People registration.

Salary details

Appointment to this role will be at HEO 5 and will have a total remuneration package of up to $105,665 comprising base salary within the range of $80,869 to $90,312 plus 17% superannuation.

How to Apply

• To apply online, please provide your CV and 1-2-page cover letter outlining your interest in the role, skills, capabilities and experience.  You do not need to separately address the success profile.
• For further information about this position, please contact Jessica McCallum, Prevention Lead, jessica.mccallum@utas.edu.au or on 03 6226 1377.
• Please visit https://www.utas.edu.au/jobs/applying for our guide to applying and details on the recruitment process.
• For current UTAS staff, in submitting your application, you acknowledge you have/intend to discuss your interest in this vacancy with your current manager and understand they may need to be contacted confidentially by the hiring manager as part of the assessment of your application.
• Please refer to the attached Position Description Below for full details.

 Position Description - 502086 - Intake Support Officer.pdf

Applications close Sunday, 8 February 2026, 11.55pm

The University of Tasmania acknowledges the Palawa/Pakana and Gadigal/Wangal people as the traditional custodians of the land, sea and waters of the areas upon which we live and work. We recognise their valuable contributions and deep connection to country and pay respect to Elders past and present.

As part of our commitment to a safe and inclusive workplace, employment history and police checks may be conducted as part of the selection process.

To be eligible for this position, you are required to hold Australian or New Zealand Citizenship, permanent residency or a valid visa that enables you to fulfil the requirements of this role.