Jobs and Careers

• Front-line expert delivering smart, customer-focused solutions across campus service functions
• Excellence through expert advice, problem-solving, and proactive support
• Full time, 9 month Fixed-Term opportunity based in any of our Tasmanian Campus’s! 

About the opportunity

The Services Delivery Officer will undertake activities relating to the operational delivery of a range of contracted campus services including, but not limited to, parking, transport, space management, and venue hire services.

The Service Delivery Officer will provide expert advice on the application of university policies, processes and procedures relevant to the contracted service. The position will act as the liaison point for service providers on issues of service delivery which will require the establishment and maintenance of excellent working relationships with service providers and with clients, both internal and external.

What you’ll do:

• Ensure a high level of customer service and engagement.
• Independently resolve service-related complaints, suggestions or problems.
• Working within the Campus Operations team to provide assistance and support.
• Maintain and share in-depth, specialist knowledge of relevant internal and external processes relating to Parking, Transport and Venue Hire.
• Undertake other duties as assigned by your supervisor.

What we’re looking for:

• Ability to prioritise tasks and meet deadlines both as an individual and as a member of a team.
• Act independently within established guidelines, exercising discretion, sound judgement and impartiality.
• Well-developed written and verbal communication skills and a strong commitment to excellent customer service.
• Demonstrated commitment to continuous learning, improvement, and multi-skilling.
• Ability to adapt to changes in the work methods and the working environment.

Salary details

Appointment to this role will be at HEO 5 and will have a total remuneration package of up to $105,665 comprising base salary within the range of $80,869 to $90,312 plus 17% superannuation.

How to Apply

• This vacancy is being advertised internally only in the first instance to current staff.
• In submitting your application, you acknowledge you have/intend to discuss your interest in this vacancy with your current manager and understand they may need to be contacted confidentially by the hiring manager as part of the assessment of your application.
• To apply online, please provide your CV and 1-2-page cover letter outlining your interest in the role, skills, capabilities and experience.  You do not need to separately address the success criteria.
• For further information about this position, please contact Sarah Springer, Associate Director Campus Operation, Sarah.Springer@utas.edu.au
• Please visit https://www.utas.edu.au/jobs/applying for our guide to applying and details on the recruitment process.
• Please refer to the attached Position Description Below for full details.

 Position Description - 501226 - Service Delivery Officer.pdf

Applications close Monday, 21 July 2025, 11.55pm

To be eligible for this position, you are required to hold Australian or New Zealand Citizenship, permanent residence or a valid visa that enables you to fulfil the requirements of this role. As part of our commitment to a safe and inclusive workplace, employment history and criminal background checks may be conducted as part of the selection process.