Jobs and Careers

Administration Officer

• Contribute efficient, lean and responsive processes to support the day-to-day operations of Health
• Provide generalist administrative support, including front of house / reception duties and event support
• Ongoing, full-time (1.0 FTE) role based in Sandy Bay

About the opportunity

The Administrative Officer provides frontline service, in a regional, networked and customer focused team, in a fast paced, high-volume environment, delivering critical, day-to-day service-related activities for Health. As a member of the College Services (Health) team, the Administrative Officer provides seamless administrative and customer service delivery, particularly focused on contributing efficient, lean and responsive processes to support the day-to-day operations of Health.

We are seeking to appoint an Administration Officer within College Services team which supports eight Academic Units within Health; the Tasmanian School of Medicine, School of Psychological Sciences, School of Pharmacy and Pharmacology, School of Health Sciences, School of Nursing, School of Paramedicine, Wicking Dementia Research and Education Centre, and the Menzies Institute for Medical Research.
You will need to be a team player and have the ability to build effective relationships.  Strong organisation skills will assist you to work on multiple tasks at any one time. Taking initiative and effective prioritising is key to how you operate and will be second nature to you.   Communicating with stakeholders by online and in person will complement your work across multiple systems, including our service management system (Help Hub).

What you’ll do:

• Deliver responsive and customer focused service to professional and academic staff within Health. Provide front of house support to the College, including reception duties and event support.
• Maintain an understanding of current policies and procedures, and provide proactive, accurate, and solutions focussed advice and enquiry management.
• Support the service requirements of Health in a consistent manner by contributing to the development and implementation of Standard Operating Procedures and proficient use of approved University systems (e.g., Help Hub).
• Actively contribute to a superior service culture enhancing the awareness and contribution of the team. Identify opportunities to improve service delivery; develop specialist expertise to lead key processes or initiatives within your role. 
• Apply a Lean methodology to your work, identifying and implementing continuous improvement and actively engaging in training, development and networking opportunities relevant to your role
• Undertake other duties as assigned by the Team Leader and consistent with this role description.
• Occasional travel between campuses, or work in different buildings, may be required of the role holder.

What we’re looking for:

• Completion of a Certificate IV/Diploma level qualification, or an equivalent combination of relevant experience and/or education/training.
• Demonstrated commitment to customer service excellence and proactively contribute to the continuous improvement of systems, processes and procedures. 
• Excellent interpersonal skills that enhance an ability to communicate effectively, collaboratively and harmoniously. 
• Demonstrated ability to perform tasks in a timely manner with a high degree of accuracy, with a commitment to maintaining confidentiality, using discretion and sound judgement.
• A high level of computer literacy, including competence in the Microsoft 365 suite, and experience with other database operations.

Salary details

Appointment to this role will be at HEO 4 and will have a total remuneration package of up to $88,479 pro rata comprising base salary within the range of $71,387 to $75,623 plus 17% superannuation.

How to Apply

• This vacancy is being advertised internally only in the first instance to current staff.
• In submitting your application, you acknowledge you have/intend to discuss your interest in this vacancy with your current manager and understand they may need to be contacted confidentially by the hiring manager as part of the assessment of your application.
• To apply online, please provide your CV and 1-2-page cover letter outlining your interest in the role, skills, capabilities and experience.  You do not need to separately address the success criteria.
• For further information about this position, please contact Erin Field, Team Leader – College Services (Health)  erin.field@utas.edu.au.
• Please visit https://www.utas.edu.au/jobs/applying for our guide to applying and details on the recruitment process.
• Please refer to the attached Position Description Below for full details.

 501057 -Administration Officer.pdf

Applications close Monday, 12 May 2025, 11.55pm

To be eligible for this position, you are required to have Australian or New Zealand citizenship, permanent residency or a current valid visa that allows you to fulfil the requirements of this role.