Jobs and Careers

Network Support Officer

• Support the operation of the ICT systems, including servers, operating and communications systems
• Assist and maintain the wired and wireless networks across the University’s diverse campuses
• Full time, ongoing role based in Hobart

About the opportunity

We are seeking to appoint a Network Support Officer within Information Technology Services (ITS) which is in the Division of Student Services and Operations.

The Network Support Officer supports the operation of University Network ICT systems, including servers and operating and communications systems. The Networks Support Officer must have an understanding of data network protocols and their application to deploy and troubleshoot data network infrastructure.

The role requires performing network support duties for nominated ICT systems, including planning and coordination, documentation management and problem diagnosis. The position is required to provide a level of interaction and liaison with various support groups within the University.

What you’ll do:

• Install and commission nominated ICT systems in accordance with ITS standards and procedures
• Monitor the operations of all nominated ICT systems. This includes working independently and collaboratively with other team members and other ITS teams to troubleshoot and resolve related issues
• Provide technical advice, support and consultation on issues relating to nominated ICT technologies
• Maintain and develop effective documentation for nominated ICT systems.

What we’re looking for:

• A tertiary qualification in computing or relevant field or experience in the ICT support environment or an equivalent combination of relevant experience and/or education.
• Demonstrated knowledge and experience with network support.
• Demonstrated capacity to manage work priorities and meet deadlines successfully.
• High level verbal and written communication, and interpersonal, consultation and negotiating skills with a client service orientation.

Salary details

Appointment to this role will be at HEO 5 and will have a total remuneration package of up to $102,190 comprising base salary within the range of $78,210 to $87,342 plus 17% superannuation.

How to Apply

• This vacancy is being advertised internally only in the first instance to current staff.
• In submitting your application, you acknowledge you have/intend to discuss your interest in this vacancy with your current manager and understand they may need to be contacted confidentially by the hiring manager as part of the assessment of your application.
• To apply online, please provide your CV and 1-2-page cover letter outlining your interest in the role, skills, capabilities and experience.  You do not need to separately address the success criteria.
• For further information about this position, please contact Iain Sheppard, Manager, Enterprise Services, iain.sheppard@utas.edu.au or 03 6226 2926.
• Please visit https://www.utas.edu.au/jobs/applying for our guide to applying and details on the recruitment process.
• Please refer to the attached Position Description Below for full details.

 Position Description - 500419 - Network Support Officer.pdf

Applications close Sunday, 17 November 2024, 11.55pm

To be eligible for this position, you are required to have Australian citizenship, permanent residence or a current valid visa that allows you to fulfil the requirements of this role.