Jobs and Careers

• Deliver accurate, timely, and empathetic responses to a wide range of general enquiries
• Ongoing and fixed term opportunities with the potential to extend
• 2 x Full time/part time roles based in Burnie

About the opportunity

The Student Enquiries Officer provides frontline support to students across multiple channels, including phone, email, live chat, and in-person. This role is responsible for delivering accurate, timely, and empathetic responses to a wide range of general enquiries, and for guiding students through administrative processes such as enrolment, ID cards, and system navigation. The role contributes to a positive student experience by ensuring consistency, clarity, and care in every interaction.

What you’ll do:

• Deliver frontline enquiry support across multiple channels: Respond to general student enquiries across all service channels, ensuring accurate and timely information is provided in line with university policies and procedures.
• Maintain accurate student records and process routine requests: Process routine updates and requests in student systems (e.g., CRM, Student Management), ensuring data integrity and compliance with privacy standards.
• Escalate complex issues appropriately: Identify when enquiries require specialist input or escalation and follow defined pathways to ensure resolution and continuity of service.
• Support service consistency and contribute to team knowledge: Contribute to team knowledge bases and participate in regular briefings to stay informed of changes to processes, systems, and student communications.
• Contribute to a positive team culture: Engage in team activities, training, and feedback sessions to support continuous improvement and uphold the values of the Student Services and Operations Division.­

What we’re looking for:

• Experience in a customer service or administrative support role.
• Ability to follow procedures and work within established systems.
• Strong communication and interpersonal skills.
• Basic proficiency in Microsoft Office and CRM platforms.
• Ability to work effectively in a team and adapt to changing priorities.

Salary details

Appointment to this role will be at HEO 4 and will have a total remuneration package of up to $91,488 comprising base salary within the range of $73,814 to $78,195 plus 17% superannuation.

How to Apply

• To apply online, please provide your CV and 1-2-page cover letter outlining your interest in the role, skills, capabilities and experience.  You do not need to separately address the success profile.
• For further information about this position, please contact James Usher, Manager, Future Student Contact Centre, james.usher@utas.edu.au or 03 6226 7183
• Please visit https://www.utas.edu.au/jobs/applying for our guide to applying and details on the recruitment process.
• For current UTAS staff, in submitting your application, you acknowledge you have/intend to discuss your interest in this vacancy with your current manager and understand they may need to be contacted confidentially by the hiring manager as part of the assessment of your application.
• Please refer to the attached Position Description Below for full details.

 Position Description - 501869 - Student Enquiries Officer.pdf

Applications close Sunday, 14 December 2025, 11.55pm 

The University of Tasmania acknowledges the Palawa/Pakana and Gadigal/Wangal people as the traditional custodians of the land, sea and waters of the areas upon which we live and work. We recognise their valuable contributions and deep connection to country and pay respect to Elders past and present.

As part of our commitment to a safe and inclusive workplace, employment history and police checks may be conducted as part of the selection process.

To be eligible for this position, you are required to hold Australian or New Zealand Citizenship, permanent residency or a valid visa that enables you to fulfil the requirements of this role.