Systems Support Manager
Job no: 497334
Work type: Full time
Categories: Management, Information Technology
Systems Support Manager
- Full time, On-going role.
- Based in Hobart.
- Opportunity to utilise your leadership skills to support the Student Systems and Administration suite.
The Future Students division is responsible for the initial stages of the student lifecycle and includes portfolios such as marketing, engagement, applications, recruitment, partnerships and enrolment. Future Students are a key service provider ensuring the University delivers a sustainable pipeline of student numbers across the three major sectors and delivers outcomes that facilitate our student’s future success.
The Student Systems Manager is a key leadership role in Student Systems and Administration, with responsibility for driving outcomes across the suite of budgetary, reporting and strategy requirements for the Student Systems team. The role leads a team of professional staff charged with the delivery of frontline student systems support, and oversees day to day operations including support processes, incident and issue tracking, workload monitoring, escalation and resolution.
- Lead the Systems Support team including staff engagement, performance and career development, portfolio allocation, workload monitoring and progress reporting.
- Effectively drive team governance and performance, including budget allocation and the Systems Support cost centre, strategy tracking and delivery, and present divisional level reporting on projects and performance including contributing to institutional level reporting.
- Utilise sound Student Systems expertise and technical skills to effectively engage and consult with a broad range of stakeholders across the University.
- Oversee development, implementation and maintenance of user support resources, including continued development and refinement of training materials, self-help resources and in-system user assistance options.
- Manage projects relating to continuous improvement activities, infrastructure improvement, identified functional issues and new system implementations, including timely and accurate reporting on the status of issues, risks and timelines.
To be successful in the role, your application will need to demonstrate;
- Strong technology platform fluency with a deep understanding of contemporary IT protocols and operating environments.
- High level oral and written communication skills, including an ability to engage effectively with internal staff, and interpret and communicate systems matters to a broader audience in an engaging way.
- Experience leading a team including developing people and team cultures to create a highly engaged and skilled workforce to deliver outcomes in complex or demanding systems environments.
- Demonstrated ability to identify and execute improvement activities, launch and deliver projects and undertake sound processes associated with continuous development and refinement in effective Systems Support.
- The ability to negotiate and influence with a wide range of stakeholders through varied mediums, providing accurate and compelling reporting and presentations, personal rapport and credible subject matter expertise.
- Effective organisation, planning and coordination skills to manage multiple priorities across systems, budget, people, reporting, project and strategic priorities whilst ensuring effective business continuity and day-to-day deliverables are achieved.
Appointment to this role will be at HEO 9 and will have a total remuneration package of up to $140,659 comprising base salary within the range of $114,061 to $120,221 plus 17% superannuation.
The University of Tasmania recognises that this is critical for the workforce at the University to protect the safety of our workforce and vulnerable Tasmanians.
Applicants for this role must be prepared to provide evidence of Covid-19 vaccination as a condition of employment.
How to Apply
- To apply online, please provide the following supporting documentation:
- Cover letter outlining your suitability and motivation for the role;
- Your responses to the success criteria.
- For further information about this position, please contact Robyn Causley, Director – Student Systems and Administration, firstname.lastname@example.org or 03 6226 1577.
- Please visit https://www.utas.edu.au/jobs/applying for our guide to applying and details on the recruitment process.
Applications close Friday, 1 July 2022, 11.55pm
Position Description - Systems Support Manager.pdf
To be eligible for this position, you are required to have Australian citizenship, permanent residence or a current valid visa that allows you to fulfil the requirements of this role.
Advertised: Tasmania Standard Time
Applications close: Tasmania Standard Time
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